May 2024
Social media manager
Port folio
Zarah muñez
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ABOUT ME
What do i offer
Why choose me
work samples
TRAINING CERTIFICATES
Packages/SERVICES
Contact me
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About me
With over 8 years of experience in the contact center industry, I've held roles in customer service and technical support, eventually leading to my position as a Quality Analyst at an international bank contact center. Throughout my journey, I've honed invaluable skills in effective communication, problem-solving, and attention to detail. These roles have provided me with deep insights into understanding customer needs, analyzing data to identify trends and areas for improvement, and implementing strategies to enhance overall service quality. My experience as a quality analyst further sharpened my ability to evaluate performance metrics and drive continuous improvement initiatives. I believe that these skills and insights are directly transferable and will be instrumental in excelling as a social media manager at your business.
About me
As a former small business owner, I intimately understand the crucial role that social media marketing plays in driving business growth. My personal experience managing an online thrift store highlighted the importance of strategic social media engagement and audience interaction.
While I maintain a private profile on my personal social media accounts, I actively curate and diversify my content to keep my followers updated on various aspects of my life. This personal approach has taught me the significance of authenticity and relatability in cultivating a loyal and engaged audience, skills that I'm eager to apply in a professional setting.
Social media management
CUSTOMER SERVICE SUPPORT
BRAND RECOGNITION & awareness
SOCIAL MEDIA ENGAGEMENT
Content calendar
CONTENT CREATION (PHOTO/VIDEO)
WHAT DO I OFFER
SOCIAL MEDIA MARKETING PLAN
CAPTIONS & HASHTAGS
SETTING UP & MANAGING ADVERTISEMENTS (FACEBOOK, instagram)
Why choose me
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EXPERTISE IN CAPTIONS
& hashtags
Tailored marketing strategies
Comprehensive social media management
Proficient advertisement management
Engagement mastery
Brand building
strategic content calendar
influencer collaboration
EXCEPTIONAL CUSTOMER SERVICE
PROFESSIONAL
EASY TO WORK WITH
sign non-disclosure agreement to protect your business
Work samples
Ctrl+Z
10/2022-12/2022
Here’s my own online thrift store Ctrl+Z, it was named after my first initial and inspired by the universal 'Ctrl+Z' keyboard shortcut for undoing.
We specialize in offering quality thrifted jackets where every piece is a hidden gem waiting to be discovered by our customers.
Work samples (VIDEO)
Work samples
Fruscent collections
Currently, I am providing pro bono assistance to my relative's online business, managing their social media presence and creating content.
FACEBOOK cover
FACEBOOK post
FACEBOOK logo
FACEBOOK post
Work samples
Fruscent collections
I also offered pro bono services to my previous employer, where I created designs to recognize the outstanding work of employees.
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Work samples
Work sample 1: Resort
Social media: Instagram Post
Content types: Image
Content categories: Informational content
Caption: Guests loved our Cauayan Island Resort beachfront! (Waves and Palm tree emojis)
Hashtag:
#cauayanislandresort #cauayanisland #cauayanresort #elnido #palawan #philippines #beachfront #beach #travel #discoverpalawan #discoverelnido
Work sample 2: Real estate
Social media: Facebook Post
Content types: Image with Text
Content categories: Promotional content
Caption: Join us this weekend to discover luxury living at its finest here at Crosswinds Tagaytay
Hashtag:
#crosswinds #crosswindstagaytay #tagaytay #openhouse #trees #view
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Work sample 3: Fitness
Social media: Facebook and Instagram Story
Content types: Image with Text
Content categories: Inspirational/Motivational content
Caption: Progress is a journey (optional)
Hashtag:
#fitness #weightloss #fasting #intermittentfasting #healthyliving #motivation #inspiration
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Work sample 4: Skincare routine
Social media: Facebook and Instagram Story
Content types: Video with Text
Content categories: Testimonials / Feedbacks content
Caption: Delight your senses and pamper your skin with Nature's Touch Organic Hand Cream—just like our satisfied guests! Check out this glowing 5-Star Review! (Stars emojis) (Optional)
Hashtag:
#naturestouch #organichandcream #organic #cream
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Work samples (VIDEO)
Work samples (VIDEO)
for more work samples: https://bit.ly/44UEUJk
training certificates
PACKAGES/
Services
Bronze ($200)
- 7 days social media postings
- Captions and Hashtags
- Social Media Management
- 15mins Daily Social Media Engagement for a week.
- Content Calendar
Silver ($400)
- 14 days social media postings
- Captions and Hashtags
- Social Media Management
- Social Media Marketing Plan
- 30 mins Daily Social Media Engagement for 2 Weeks
- Content Calendar
Gold ($800)
- 30 days social media posting
- Captions and Hashtags
- Social Media Management
- Social Media Marketing Plan
- Setting-up & Managing
- Advertisements
- 1 Hour Daily Social Media Engagement for a month.
- Content Calendar
- Brand Recognition & Awareness
- Customer Service Support
Email address
zarahmunez12@gmail.com
Search: Zarah Mñz
Phone number
+63 995 788 3224
Search: callmechalalala
Contact me
thank you